Effective Date: 1st January 2025
At Arch Sealant Limited ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website (the "Website"). This policy also explains how we manage any data you submit to us, particularly through our contact forms.
Please take a moment to read this policy to understand how we handle your personal data. By accessing or using our Website, you agree to the practices described in this policy.
1. Information We Collect
We value your privacy and do not actively collect personal data unless you provide it voluntarily. The only personal data we may collect is the information you submit through the "Contact Us" form on our Website. This typically includes:
Your name
Your email address
Your phone number (if provided)
Your message or inquiry
We do not collect sensitive information, such as payment details, or engage in tracking user behavior or activities on our Website.
2. Use of Your Information
The information you provide through our "Contact Us" form will be used solely for the purpose of responding to your inquiry, providing customer support, or following up on services or products you have requested. We may use this information to:
Respond to your questions or concerns.
Provide you with the information or services you have requested.
Improve our Website and services.
Your personal data will not be used for any other purpose.
3. How We Protect Your Information
We are committed to protecting the personal information you provide to us. We employ appropriate technical and organizational measures to safeguard your information from unauthorized access, use, or disclosure.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
4. Data Retention
We will retain the information you submit to us via the contact form only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once your inquiry has been addressed, your information may be deleted or securely archived unless you request otherwise or if required by law.
5. Sharing Your Information
We do not share your personal information with third parties, except where necessary to fulfil your requests (such as when engaging a service provider to assist with a customer inquiry). We do not sell, rent, or trade your personal information.
In the event that we are legally required to disclose your information, we will only do so to the extent necessary to comply with applicable laws.
6. Cookies
We do not use cookies for tracking or storing personal data. However, our Website may use standard website cookies to improve user experience. Cookies may be used for site performance or analytics purposes, but these do not identify you personally.
You can choose to disable cookies in your browser settings. Please note that this may affect the functionality of some parts of our Website.
7. Third-Party Links
Our Website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Your Rights and Choices
As a user based in New Zealand, you have certain rights regarding your personal data under New Zealand’s Privacy Act 2020, including:
The right to request access to your personal data.
The right to request corrections to your personal data.
The right to request deletion of your personal data (subject to applicable law).
If you would like to exercise any of these rights or have any concerns about how we handle your information, please contact us using the information provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at 0800 Arch Sealant.
Thank you for trusting Arch Sealant Limited with your information. Your privacy is important to us, and we are committed to safeguarding it.
This Privacy Policy was last updated on 9th January 2025.